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Do
I have to be with a Corporation to place an order?
No, you do not have to be with a corporation to place an order.
However, you still must order the minimum quantities required
for each item.
What type of art
is accepted and how do I get you the art?
All submitted artwork must be vector based and saved in an EPS
format converted to curves or outlines. See artwork requirements
link for more information. An art email address will be provided
to you in your order acknowledgement. We require your Job# and
company name to be placed in the subject line to insure your art
will match up with your order.
Can my order be RUSHED?
In most cases we can rush your order. Most orders take 7-10 business
days to produce from signed acknowledgement and good EPS vectored
artwork. If you know you have a shorter time frame, please let
your customer care person know and we will make every effort to
meet your time frame.
Please be advised that RUSH service usually
has a RUSH FEE associated with the order. The Rush fee will be
different depending on the type of item and the factory producing
the item. Be prepared to ship your items via Overnight or 2nd
Day Air to meet your deadline. In most cases, a RUSH means no
paper proof and your art must meet our guidelines when the order
is placed. Failure to meet either of these and we will have to
turn down your order.
What are overruns/underruns?
An overrun/underrun can occur in production on most all imprint
items. Occasionally, it also happens with other items as well.
It is part of the factory quality control process. The factory
will produce at least 10% more product than ordered. As the item
is produced it is checked for quality and those that do not make
the grade are tossed. The rest are shipped to you. -
Your are charged for any overruns, and we deduct
for any underruns. These charges will show up on your final invoice,
with your shipping and handling charges.
I must have no less
than a certain amount. Can this be guaranteed?
We can put the words "NO UNDERRUNS" on the purchase
order to the factory. There may be a charge from the factory associated
with this. Please ask your customer care representative when placing
your order.
Why do you require
an image or paper proof?
In many cases, art is sent to our offices from your art department,
or in a format that you cannot open easily from your desktop.
We require a proof be approved by you to insure that the art that
was given to us, is the actual art you expected to use on this
project and that it has been placed properly on the item. The
proof is also a chance for you make any necessary changes that
might arise prior to your order going in to full production.
How long will it
take to produce my order?
Most orders ship within 7-10 business days of receipt of usable
.eps vectored art (converted to curves or outlines) being provided
to us, and your signature on the order acknowledgment that was
emailed to you when you placed your order. The production time
does Not include time in transit via a national carrier like UPS
or FEDEX.
What do you mean
by set up fee?
A set up fee is the amount paid to our factory to set up your
logo for that particular item. It may also be called a screen
fee or a die fee depending on the type of product you are decorating.
The fee is based on the item you purchase and the factory that
you select to decorate that item. If you purchase an award from
factory A, you pay a set up fee for that item from factory A.
If you order next year the same award and make no changes to your
logo, you may pay a reduced set up fee or no set up fee based
on the factory rules. If you select a different item from the
same factory or another item from a different factory you will
incur a new set up fee. Set up fees are based on the item per
factory, not with CEShoppes.
How long does my
art stay on file?
This usually varies per factory, but normally your art will stay
on file for a period of two years. If you place your order after
two years, a new set up fee will be charged. CEShoppes
is not the factory, so although we do hold your art on file as
a convenience to you, we do not hold the dies, the plates or the
screens. These are held by the individual factory and they do
not keep them indefinitely. Any changes to your art will cause
you to pay a new set up fee.
Can my order be shipped
to multiple locations?
In most cases the answer is yes. Each individual factory has their
own sets of rules for drop shipping to separate destinations and
their own associated fees. Please ask your customer care representative
about drop ship templates when shipping to more than 5 different
locations. Templates must be filled out exactly as shown in order
to take advantage of the lowest price in drop ship fees.
Drop ship fees do not include shipper boxes,
ice (in warm weather) or shipping costs unless specifically stated
on your order acknowledgement. These associated costs are additional.
We will present you with an order acknowledgment prior to processing
your order so there will not be any big surprises. Shipping charges
can be estimated, but it is only an estimate and you will be charged
for the final shipping 7-10 business days after your order ships.
Is shipping included
in the cost of the products?
No. Shipping is at an additional charge. You will usually see
this as a second charge on your credit card statement approximately
10 business days after your order ships. You can feel free to
provide us with your own shipper number if you wish. However,
you may still incur handling charges. (PLEASE
NOTE: Some factories will charge you a 3rd party fee to
use your own shipper number - We cannot guarantee that the factory
will use your number. If there is a problem with your shipper
number - transposed numbers, not accepted by the shippers computer
system for 3rd party shipping etc. - you will NOT be notified.
The order will ship as scheduled, as to not delay the shipment.
The amount for shipping will be charged to your credit card, or
billed to you, payable upon receipt for those who pay in advance
by check).
Has my order shipped?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
date. After placing an order with CEShoppes please
White List: @acorporategift.com, so you will be able to receive
all correspondence from our customer care representatives.
How do I track my
order?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
date.
My order never arrived
Be sure that all of the items in your order have shipped. If you
received your package tracking numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please verify the
name of the person who signed for your packages. In most cases,
your order is in your building with the person who signed for
them and they have not been delivered to you yet. If your package
says "delivered" and you are unable to identify the
signer, call customer care at (888) 249-0420 to verify that the
shipper delivered to the correct address.
What should I do
if an item is missing from my shipment?
Be sure that all of the items in your order have shipped already.
If your order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact
customer care for assistance.
How do I change quantities?
Please call our customer care department immediately to change
quantities of an item. If your order is not in production this
may be possible.
How do I cancel an
item in my order or cancel my entire order? If you wish
to cancel an order that is already in progress, you will need
to follow up your phone call with a written email or fax to confirm
cancellation. There may be a $50 cancellation
fee, and you may be charged for any part of the order production
that could not be stopped prior to your notification. Please
Note: if you have ordered from more than one factory and
are cancelling items from each factory, you may incur more than
one $50 fee.
Can my company have
an open account??
We accept Visa, MasterCard, American Express, Discover and company
check. All orders are prepaid.
FOREIGN ORDERS:
Our Foreign shipment policy is as follows:
ORDERS TO CANADA & Outside the Continental U.S. We accept
Visa, MasterCard, American Express or Discover in US Funds.
All orders shipped to Canada are subject to
a Canadian tax (GST) and brokers fees on the recipients end. This
tax is charged by the Canadian government and it is NOT included
in your normal shipping and handling charges. It is paid on the
receiving end and not the shipping side.
For all other foreign orders, there is a minimum
order of $200USD. Your order must be shipped with the purchasers
shipping account number. We will require you to provide to CEShoppes
a letter stating that CEShoppes has permission to use your shipper
number in regard to the purchase you have made and that you agree
to pay all taxes, tariffs and duties involved with getting the shipment
to your destination. THIS LETTER MUST BE ON YOUR LETTERHEAD and
signed by an officer of your company. We do not ship to residential
addresses outside of the Continental U.S.
I am outside the
U.S. and want to ship within the U.S do you take credit cards?
For all orders originating in a foreign country whether
they are being shipped in the U.S. or outside of the U.S are required
to prepay amount due in USD via wire transfer. We will provide
you with an order acknowledgment at the time of your order with
the cost of the order. Production will not begin until we receive
your wire.
Foreign Orders -
When will my order ship?
For Imprinted (decorated) items, providing that you have turned
in good useable .eps vectored artwork and approve your proof in
a timely manner, your order usually will ship within 10 business
days. See individual item details for more information on shipping
availability.
Foreign Orders -
How are shipping charges determined?
Shipping charges are determined by where the factory is located
and your final destination. We can give you the weight of the
cartons, the amount of cartons and the zip code of the factory
producing your item. You will then need to contact your shipper
to find out what your rate will be to your country. You may also
want to check on any restrictions about bringing in merchandise
from the US to your country. CEShoppes is not responsible
for items rejected by the Customs Department.
PRICING
All product details and prices are subject to change without notice.
CEShoppes is not responsible for errors in pricing,
or price increases. You will receive an order acknowledgement
that must be signed prior to us placing your order with the factory.
The correct pricing, if incorrect on the website will be shown
here. We make every effort possible to obtain correct pricing
from our factories and place that pricing on the website as soon
as we are notified of price changes.
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